Frequently Asked Questions

How experienced do I need to be?

We very much enjoy running a variety of tours for riders of a wide range of abilities – some of our tours are designed for highly experienced riders, whilst others are designed to be enjoyed by a wide range of experience, pace and abilities. Training appropriate to your tour will always make the experience much more comfortable and enjoyable.  We will advise in our trip notes of the requirements for the tour in question, and are always happy to answer any further questions. 

What is the terrain and weather like?

All of our tours are in locations chosen for their natural and cultural beauty. However, this often means there will be hills, and there may be rainy days! We view that this is all part of the challenge and reward of a good cycling holiday, and are well experienced in supporting you through these challenges, as well as being ready with warm tea and good accommodation at the end of the day!

What’s included in the price of a tour?

We recognise that individuals and groups often look for different types of holiday, and for this reason we offer a range of tours, from fully guided and supported holidays, to more independent or “self-guided” tours (although we still offer you our full attention and a high level of support for these tours!).  Please refer to the individual tour itinerary to understand what is included in the price of each tour, and do get in touch with us for any questions or clarifications.

How do I travel with my bicycle?

If travelling internationally, most airlines do carry bicycles as sports equipment for little or no extra cost, as long as they are well boxed.  We will be able to arrange storage of any boxes for transportation, and, on our guided tours, will also be able to provide mechanical support in reassembling and disassembling bicycles.   For travel within the UK, please let us know your requirements and we will be able to advise or assist.

Do I need to wear a helmet?

We strongly advise all participants on Velocene tours to wear a helmet, well-fitting and in good condition.

What happens after I book a tour?

Communication will be by email directly from Velocene Adventures, who will provide you with detailed pre-ride information, covering training requirements, packing lists, itineraries and final payment information and instructions.  Please do email us directly if you have any questions or concerns.

If I book a tour, is it guaranteed to run?

Whilst we will make every effort to run our tours in all circumstances, our trips may be contingent on receiving a minimum number of bookings. We will always keep you well informed, and our cancellation policy is found here.

Are non-riders welcome on the trip?

Whilst we believe the best way to travel is by bicycle, we will be pleased to accommodate any non-cycling companions.  However, as the price of our tours is based on accommodation, meals, and staffing, non-riders will incur the same price per person as riders.   

How do you accommodate varying riding abilities?

We are highly experienced in working with groups of varied abilities, flexible on the road, and ready to provide support to suit any individual requirements.  Throughout your holiday, it is our ethos also to help you improve your technique and develop as a cyclist.

How do you accommodate dietary and medical restrictions?

Please do communicate directly in advance of your tour if you have any specific dietary and medical restrictions, and we will do our best to accommodate. We tend to prefer to support small local businesses and local food, which we select because we know it goes down well with our groups and provides everything you need for a day on a bike!